How soon can I expect my goods?

Wherever possible our aim is to despatch your order by First Class Royal Mail Parcel service within two working days of receipt or advise you if there is to be an unavoidable delay. However, please allow five working days for delivery. “Signed For” delivery is available on request and will be charged at cost. Please contact us for further details.

How can I check the status of my order?

If you login here with your order number it will give you the status of your package. It will say if we are awaiting to take payment or if the goods are being packed or if they have been despatched. If the goods have been despatched and nothing has been received after five working days then contact us here. We will investigate the problem and let you know what is happening.

What about returns and refunds?

We want you to be happy with your order. If, within 14 days of receipt of your order, you wish to return your order because you have changed your mind, please return your order unused/unopened and we will offer you a full refund or exchange to the value of the order or credit note to that amount. If any postage is incurred this is non-refundable.

If your order arrives damaged, faulty or is unsatisfactory please notify us within 14 days.

At your request, we will either despatch a replacement for the item or offer you a full refund or credit note to the value of your order and reimburse you for any return postage costs that you may incur.

When returning your goods please enclose a copy of the invoice and your contact telephone number and obtain a “Proof of Postage” just in case your package does not arrive back to us.

We can only refund to the card that was used for the original transaction.

If an exchange is not possible due to unavailability we will contact you so you may select a different item or a full refund. Refunds are actioned immediately and take 48 hours to appear on your card from the point of processing.

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